Exchange and Refund Policy

We want you to be pleased with your purchase. Che’l will gladly accept returns within 7 days upon order receival for an exchange for items under the following conditions:

• Item is unworn, unaltered, unwashed and in its original packaging with label still attached.
• Item is not in the non-returnable category such as beauty products, essentials, innerwear etc.
• Customers are allowed to exchange one time only to different size or colour (same design only).
• If you have received defective or wrong items, let us know at thechelgroup@gmail.com for us to sort it out soonest for you.
• Wrong washing, storing or ironing method which may cause product damage will not be entertained.
• Item is not from orders utilising non-returnable coupon codes.

Can I receive a refund?

• Strictly NO REFUND
• NO REFUND on any defective items. We will do exchange only.
• NO REFUND on change of mind (not liking the item).
• NO REFUND if you make a purchase using ATOME.

*Please enquire further at thechelgroup@gmail.com for codes Terms & Conditions

*Fair Use Policy*

• We reserve a right in monitoring and suspending any accounts with suspicious return activity
• If conditions are not met, return will be rejected and returned back to sender
• We reserve the right to reject any returns & refunds even with met conditions