Shipping Terms

Our company registered name is CHEL EMPIRE. We are using Brand name CHEL OFFICAL for our business which is selling fashion to muslimah.

Shipping will be made every Monday, Wednesday and Friday.

Tracking number will be provided through email once we have shipped out your order. If you have not received your order within 3 working days, please contact thechelgroup@gmail.com

Domestic Delivery

Packages will be sent via Ninja Van / Pos Laju / J&T courier services. Orders are processed in batches starting on the next working day. Days to ship may vary, from the next day to several days after, depending on volume of orders received.

Please be advised that orders placed during sales or peak season may take longer processing time. Urgent orders are strongly discouraged. Days for parcels to arrive also vary on your place of domicile.

Deliveries to Peninsular Malaysia normally take 4-5 business days, while Sabah & Sarawak may take 1-2 weeks. This depends 100% on the courier service employed.

Postage fee depends on parcel’s weight. Postage fees for domestic delivery are as below:

Parcel Weight	Peninsular Malaysia	Sarawak	Sabah
Below 500 grams	RM 10	RM 15	RM 15
The First Kilogram	RM 13	RM 18	RM 18
The Following Kilograms	Additional RM5 per following Kg.	Additional RM8 per following Kg.	Additional RM8 per following Kg.

 

International Delivery

Delivery to Singapore will be made using Ninja Van services.Postage fee is as follows:

• RM40 for the first kilogram
• Additional RM10 per following kilograms

International orders to other countries will be delivered via EMS Pos Malaysia, unless noted otherwise.

Pos Laju International postage fee and Che’l service charge are applied.When shipping overseas, customs can delay packages by up to 4 weeks.

This doesn’t happen often, but it can happen. Kindly expect any possibility of lateness as we are not in control of such delays in parcel movement.